Return policy
BestEcig committed to providing the best quality electronic cigarette products in the lowest wholesale prices. Our base principle is: Security+Integrity+Professional+Fast+High quality+Low price. We guarantee that every item we sell 100%.
However, if you are not satisfied for any reason, you can return to any item seven business days after receipt of your refund or replacement of goods. This guarantee does not apply to custom orders, special orders or pieces have been modified to the requirements of each customer.
Shipping and handling charges tariffs commitment by the buyer, if any Customs dutires occurred. When you return any item, please send e-mail to us at first, we must first show that the orders / items, resulting to return, then you have our return address. Once we get & Inspection return package, you should expect your return address, within 48 hours.
Replace policy
We offer the best products at the best prices, and we inspect and pack all of our orders with care, so we think you'll be extremely satisfied with your purchases. However, there are times when items are damaged, defective, or incorrectly shipped. If this is the case for you, we'll gladly directly replace them. In normally, you do not need to take the time and trouble to return them to us.
If in case there is any defect for the electronic parts of the products within 180 days of your purchase after the normal use, we will replace the parts for you or fix the problem for you.
If possible, we would like to Free reship the replacement parts together with your next new order you can make a note on the order column for reminding us.
Or if you have not plan to order at recently, let us FREE replace them via the Airmail (Register Airmail, in normally, it will take about 2 weeks to the worldwise), you can suggest us what you choose.
