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No. 51952 |
2021/1/15 5:00:21 |
Name：Bbennyx
Content：Sir, I normally pay via paypal, but it seems you do not accept my credit card. Could you send details for a bank transfer to the above email address? I have been a customer for many years. Thank you for your time
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Answer：
Dear Martin Bennett:
Thanks a lot for still supporting us as always and contacting us!
I'm so sorry for the inconvenience caused to you, because of the PayPal's e-cigarette/vape policy in our country, Paypal stopped our account, so we have to change another Credit Card payment system.
Yes, you can pay by wiring transfer too, the following is the info of our bank account (we recommend: Transferwise service: https://transferwise.com/, the fee is very cheap and we will send extra items for the fee too, our account can accept HKD or USD):
Beneficiary's Account Number: 613-125459-888
Beneficiary's Name: LIU AI RONG
Beneficiary's Bank: HSBC
Beneficiary Bank Address: 1 Queen's Road Central, Hong Kong
Swift Code: HSBC HKHHHKH
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No. 51950 |
2021/1/14 13:16:09 |
Name：Andrew
Content：Hi,
I placed an order (20211919405) on the 9/1/21 and your system is saying shipped 12/1/21. However the HK EMS is saying it is waiting on the sender?
I guess it hasn't been shipped then??
Can you please provide an explanation?
Thanks.
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Answer：
Dear Andrew Tadich:
Good day, thanks a lot for still supporting us as always and contacting us!
Yes, due to the new variant of coronavirus in England, Australia re-closed again last month, the international flights have decreased significantly again, almost flights are stopped now, so we shipped your order via HK EMS this time, and easier transport, one bottle 200ml e-liquid was replaced by 4 bottles 50ml e-liquid
We shipped your order to Hong Kong post office in advance, then they will continue to delivery your parcel, it will be a bit slower than before.
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No. 51947 |
2021/1/14 6:55:04 |
Name：Diane French
Content：Hi Bec, can you not pay by PAYPAL? Does not come up as an option?
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Answer：
Dear Diane French:
Happy New Year and thanks a lot for still supporting us as always!
I'm so sorry for the inconvenience caused to you, because of the PayPal's e-cigarette/vape policy in our country, Paypal stopped our account, so we have to change another Credit Card payment system or POLI payment system.
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No. 51946 |
2021/1/14 6:01:28 |
Name：Bruce Kaloski
Content：I am considering ordering your TOKI Touch e-pipe but I have a question. Which replaceable coil does the device use and do you offer these on your Website? I would be using this for regular e-liquids and not CBD oil.
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Answer：
Dear Bruce Kaloski:
Thanks a lot for contacting us!
Yes, the regular e-liquids fit for TOKI touch e-pipe, you can directly place an order online.
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No. 51911 |
2021/1/8 6:34:44 |
Name：Linda J Battle
Content：Order# 20211344949 did transaction clear?
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Answer：
Dear Linda Battle:
Happy New Year and thanks a lot for still supporting us as always! And we provide 20%OFF now.
I'm so sorry for the inconvenience caused to you, because of the PayPal's e-cigarette/vape policy in our country, Paypal stopped our account, so we have to change another Credit Card payment system.
But so sorry, your payment did not go through, you can ignore this order and place a new order again, and make sure that your cardholder information (Expiration Date, CVV2, cardholder’s address, ect) are completely correct before you click icon to pay, your payment will go through.
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