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Head Office:BestEcig Electronic Technology Co., Ltd.
Address: No.27 xinmei Rd. 5F, Haicang, Xiamen, 361022, China
Website: www.bestecig.com              E-Mail:  info@bestecig.com
MSN:    BestEcig@hotmail.com          Skype:  BestEcig
 
Ireland:BestEcig Electronic Technology Co., Ltd.
Address:Unit 1, Lambay House, Main St, Donabate, Co.Dublin, Rep. of Ireland.
Website: www.bestecig.ie          E-Mail:  thebestecig@gmail.com
 
Japan:BestEcig Electronic Technology Co., Ltd.
Address:〒153-0044 東京都目黒区大橋2丁目23番21号 樹琳館104
Website: www.bestecig.jp                E-Mail:  info@bestecig.jp   
 
Israel:BestEcig Electronic Technology Co., Ltd.
Address: 288 kafr kama lower galilee, 15235,  Israel
Website: www.bestecig.co.il            E-Mail:  info@bestecig.co.il   
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No. 44868 2017/5/26 0:55:33
Name:Paul
Content:Dear Ecig A battery button has failed on a recent purchase. Order Number: 201731813339 No matter what I do the button may work with every 10 or so presses? What can I do? Also, can I buy a 32 g wire coil for wicks? Thanks....

No. 44867 2017/5/25 1:51:25
Name:Eddy
Content:Hey guys just wondering if your liquids can be steeped to get more flavour.
  Answer:
Dear Eddy Kim:

Thank you very much for contacting us, yes, you can use our concentrated flavoring to make your e-liquid more flavor, you can find them from here: http://www.bestecig.com/Products.asp?bid=4&Sid=79&tid=72

No. 44866 2017/5/24 11:33:09
Name:Kerry Davies
Content:Hi, did you get my order which I paid via PayPal (see below ). 2017523114454 I usually receive a confirmation email from you but I didn't this time. Please look into it and let me know. Thanks Kerry
  Answer:
Dear Kerry Davies:

Thanks a lot for conacting us, yes, we have shipped your order and sent its tracking number to you indeed, seems you can not receive our system e-mails or the e-mails come into the spam box.

For your this order, the tracking no. is:


Tracking Number: EV906945309CN 
Shipped company: EMS 
Tracking website: http://www.bestecig.com/sh.asp 
Shipped Date: 2017/5/23 


For checking this order status, if you can not receive the e-mails, you can click Order status too.  On the right side, you can find Single Order Lookup, then you can diretly fill the order number and e-mail, you can check your order status.

No. 44865 2017/5/22 14:43:14
Name:Eddy
Content:Thank you for the instrutions but all 6 coils still don't work...so I would like 6 replacement E-Tank coils please!
  Answer:
Dear Eddy:
Tahnks for replying, we may check where they are wrong if we can get them, but that's ok, let us replace 6 new coil heads to you again in advance.

If you still have the same problem, please return them to us, so that we can check them where they are wrong.

No. 44864 2017/5/22 5:28:36
Name:Eddy
Content:So I've had six of the E-tank coils that haven't worked...this is not good
  Answer:
Dear Eddy Kim:

Good day, thanks a lot for contacting us.

There should be something wrong, few people feeback this problem, please check these problem:

1.the Sub ohm Coil Head may be loosed with the Bottom Base, if so, please re-screw it again
2. In order to have a wonderful vaping, we strongly suggest that let the e liquid absorbed fully.( soak around 30 seconds to 40  seconds) 
3. Before vaping,we strongly suggest to use around 15W  first.
4. When the first using, keep soaking 1 to 2 minutes ,can use 20W to 30 W  directly
5. BTC 0.2 ohm work with 20W to 50W; BTC 0.5 ohm work with 20W to 40W; BTC 1.0 ohm work with 10W to 30W;  BTDC 0.2 ohm wok with 30W to 100W; BTDC 0.5 ohm work with 30W to 80W

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