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CONTACT US  

Head Office:BestEcig Electronic Technology Co., Ltd.
Address: No.27 xinmei Rd. 5F, Haicang, Xiamen, 361022, China
Website: www.bestecig.com              E-Mail:  info@bestecig.com
MSN:    BestEcig@hotmail.com          Skype:  BestEcig
 
Ireland:BestEcig Electronic Technology Co., Ltd.
Address:Unit 1, Lambay House, Main St, Donabate, Co.Dublin, Rep. of Ireland.
Website: www.bestecig.ie          E-Mail:  thebestecig@gmail.com
 
Japan:BestEcig Electronic Technology Co., Ltd.
Address:〒153-0044 東京都目黒区大橋2丁目23番21号 樹琳館104
Website: www.bestecig.jp                E-Mail:  info@bestecig.jp   
 
Israel:BestEcig Electronic Technology Co., Ltd.
Address: 288 kafr kama lower galilee, 15235,  Israel
Website: www.bestecig.co.il            E-Mail:  info@bestecig.co.il   
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No. 45921 2018/4/23 12:02:09
Name:piotr
Content:LZ238457780CN tracking number for my order made on 13/04/18 and nothing come so far. When I check the tracking number on your side it shows that it was dispached on 14/04/18 but nothing more than that. Piotr Sokolowski
  Answer:
Dear Piotr Sokolowski:

Good day, thanks a lot for contacting us, your parcel has left from our country, but for some reasons, it was delayed many days indeed, we will let the carrier check and resolve this problem ASAP.

We are sorry for delaying your parcel.

No. 45920 2018/4/23 9:32:13
Name:luke
Content:I live in China. Can I pay by Wechat or Alipay? Do you deliver by courier like Jingdong?
  Answer:
Dear luke:

Thanks a lot for being interested in our products and contacting us!

Because we almost sell our products to aboard, so we do not sell them in Chinese platform like jingdong.

But if you want to place an order and pay by Wechat or Alipay, you can directly place an order online from our website, just submit one order, do not directly pay online, then contact us, we will give you our Wechat or Alipay account, then you can continue to pay.

No. 45801 2018/4/20 6:43:48
Name:Lisa Jones
Content:I placed an order on April 1st 2018. I paid the highest shipping amount to get the international express FAST shipping! It is now April 19th and my order is STILL in China per post office response! I need my order ASAP please!
  Answer:
Dear Lisa Jones:

Thanks a lot for contacting us,
 
And yes, for your parcel, it has left from our country indeed, but for some reasons, it was delayed many days on the way, we will let the carrier check and resolve this shipping problem ASAP.
 
We are sorry for delaying your parcel.

No. 45677 2018/4/19 15:38:02
Name:chelsey
Content:LZ217054754CN order has not arrived can you help please thankyou
  Answer:
Dear Chelsey Catchpole:

Good day, thanks a lot for contacting us, yes, for some reasons, seems this parcel was delayed several days indeed, we will let the carrier check and resolve this problem ASAP.

No. 45594 2018/4/18 5:25:38
Name:R. Dimicoli
Content:Hello. Yes I would like to re order my parcel. Because of long delay I haven't anymore products. I will go to order menu soon. Thank-you
  Answer:
Dear Renato Dimicoli:

Good day, thanks a lot for placing a new order from our company again, we will ship your order out  today, then give its tracking number to you.

And for your last parcel, in normally, it will be released from the Customs again later, but if in case it is returned to us, we will full refund its money to your account in the future.

Best Regards, 

Beci chen 

Xiamen BestEcig Electronic Technology Co., Ltd.
ADD: No.27 Xinmei Rd. 5F, Haicang, Xiamen, China
Post: 361022
E-mail: info@bestecig.com or bestecig@qq.com 
http://www.bestecig.com

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