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CONTACTUS  

Head Office: BestEcig Electronic Technology Co., Ltd.
Address: No.27 xinmei Rd. 5F, Haicang, Xiamen, 361022, China
Website:
www.bestecig.com              E-Mail:  info@bestecig.com
Skype:  BestEcig

 

Ireland: BestEcig Electronic Technology Co., Ltd.
Address:Unit 1, Lambay House, Main St, Donabate, Co.Dublin, Rep. of Ireland.
Website:
www.bestecig.ie          E-Mail:  thebestecig@gmail.com

 

Japan: BestEcig Electronic Technology Co., Ltd.
Address:〒153-0044 東京都目黒区大橋2丁目23番21号 樹琳館104
Website:
www.bestecig.jp                E-Mail:  info@bestecig.jp  

 

Israel: BestEcig Electronic Technology Co., Ltd.
Address: 288 kafr kama lower galilee, 15235,  Israel
Website:
www.bestecig.co.il            E-Mail:  info@bestecig.co.il

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No. 46616 2018/10/18 14:42:43
Name:Bob Hutchinson
Content:Hi, do you now include Australian GST (10%) at time of sale Thanks
  Answer:
Dear Bob Hutchinson:

Good day, thank you very much for still supporting us as always!

And yes, you do not worry about the 10% GST, you do not pay for this 10% from our site as before.

No. 46610 2018/10/17 8:13:46
Name:Robert Bonie
Content:ON ORDER # 201810542935. rECIEVED REPLACEMENT TODAY AND am testing same.. Thank you for your quick response. That's why I shop with you. DAMN GOOD SERVICE!!
  Answer:
Dear ROBERT BONIE:

Thank you very much for feedback, glad to know you received your order.

And please contact us anytime if you have any problems!

No. 46609 2018/10/17 7:55:53
Name:Mario Terlikar
Content:I placed an order yesterday and paid with paypal. I did not receive email confirmation and so I do not have the order number. Please confirm the order by email. I have a screenshot of the order if that can help to identify my order.
  Answer:
Dear Mario Terlikar:

Thanks a lot for contacting us, yes, we have shipped your order and sent its tracking number to you indeed, seems you can not receive our system e-mails or the e-mails come into the spam box.
 
For your this order, the tracking no. is:


Tracking Number:    EV822093726CN & LZ943801768CN
Shipped company:    EMS
Tracking website:    http://www.bestecig.com/sh.asp
Shipped Date:    2018/10/16
Shipped NOTE:    "For easier transport, we divided your order into two parcels, you will receive two parcels for your order, please attention! "

For checking this order status, if you cannot receive the e-mails, you can click Order status too.  On the right side, you can find Single Order Lookup, then you can directly fill the order number and e-mail, you can check your order status.

No. 46606 2018/10/16 13:39:02
Name:Karen Gray
Content:Order NO.2018921123751 Placed order on 21st sept and still not received it. Please advise. Thanks Karen G
  Answer:
Dear Karen Gray:

Good day, thank you very much for contacting us, yes, although we shipped your order out via Hong Kong post in time on Sep 26th,  but for some reasons, your parcel was delayed many days indeed, we will let our carrier check and resolve this problem ASAP, your parcel will move again soon.

And for delaying your parcel, we would like to refund the shipping cost to you when you receive this parcel, just free shipping for your this order.

No. 46592 2018/10/14 4:46:07
Name:PERVEZ A LONIE
Content:when is your next sale ?
  Answer:
Dear PERVEZ A LONIE:

Good weekend, thanks a lot for contacting us, yes, our next sale will be during Halloween (from Nov 01st to Nov 04th)

Welcome you place a new order again from our company in our next sale.

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